Ship­ping

All prices include VAT.

Our stand­ard car­ri­er is DHL. With­in Ger­many and the EU, all ship­ments are insured. World­wide ship­ping is avail­able either unin­sured or insured (with track­ing number).

Oth­er ship­ping options are avail­able upon request. Please con­tact shop@​malaikaraiss.​com in advance for fur­ther information.

Type of deliv­ery	Ger­many	EU	World
Pack­age (insured)	5,90 EUR (deliv­ery time 1–3 work­ing days)	15,00 EUR (deliv­ery time 3–7 work­ing days)	45,00 EUR (deliv­ery time 8–12 work­ing days)
Par­cel (unin­sured) flat rate express	15,00 EUR (next day)		20,00 EUR (deliv­ery time 8–12 work­ing days)

European Uni­on (EU):

Bel­gi­um, Bul­garia, Den­mark (except Faroe Islands, Green­land), Esto­nia, Fin­land (except Åland Islands), France (except over­seas parts), Greece (except Mount Athos), Great Bri­tain (except Chan­nel Islands), Ire­land, Italy (except Livigno and Cam­pi­one d’Italia), Latvia, Lithuania, Lux­em­bourg, Malta, Monaco, Neth­er­lands (except extra-European ter­rit­or­ies), Aus­tria, Poland, Por­tugal, Romania, Sweden, Slov­akia, Slov­e­nia, Spain (except Canary Islands, Ceuta + Melilla), Czech Repub­lic, Hun­gary, Cyprus (south).

For intra-EU ship­ping, you will not need cus­toms information.

World: all coun­tries not men­tioned in the EU zone list.

Please note that for deliv­er­ies out­side the European Uni­on (Switzer­land, etc.), cus­toms duties and addi­tion­al taxes may occur.

These fees must be paid by the customer.

Return policy

In our efforts to oper­ate more sus­tain­ably, we advise that you care­fully con­sider and plan your pur­chase pri­or to check out. Mul­tiple deliv­er­ies or ship­ments occur when you buy and return your order, cre­at­ing unne­ces­sary emis­sions. Con­sult our size chart and product images care­fully and feel free to email us with any ques­tions regard­ing items of interest at shop@​malaikaraiss.​com.

Right to return:

You may return mer­chand­ise you have received without indic­at­ing any reas­ons with­in a peri­od of 14 days. the peri­od com­mences upon receipt of this noti­fic­a­tion in writ­ing (i.e. as a let­ter, fax, e‑mail), but not before the cus­tom­er has received the merchandise.

To be eli­gible for a return, items must be in the same con­di­tion in which they were received—unworn, unused, with all tags attached, and in their ori­gin­al pack­aging. You are, of course, wel­come to try on the cloth­ing at home. We kindly ask that you include the com­pleted return form in your package.

EU Returns:

You may return your order with­in 14 days of receiv­ing your items.  Please ensure that the par­cel is prop­erly insured and can be tracked. Please dir­ect any returns to our address in Berlin: 

MALAIKARAISS, Rigaer Str. 84, 10247 Ber­lin, Ger­many, t+ 49 30 935 222 02

Please be advised that we only accept returns from the coun­try of ori­gin. For example, if a ship­ment was sent to Aus­tria, we can only accept returns from Aus­tria. Items must be returned in their ori­gin­al con­di­tion. Unless oth­er­wise agreed, cus­tom­ers are respons­ible for the cost and risk of return ship­ping. Once we have received your return, we will pro­cess your refund with­in 14 days. Refunds will be issued using the ori­gin­al pay­ment method.

NON-EU Returns

To ini­ti­ate a return, you can con­tact us at shop@​malaikaraiss.​com. In the event that your return is accep­ted, we will provide instruc­tions on how and where to send your pack­age. Items sent back to us without first request­ing a return will not be accep­ted. Please note that a flat return, hand­ling & ship­ping fee of 30€ will be deduc­ted from your refund. This fee cov­ers inter­na­tion­al ship­ping coordin­a­tion and pro­cessing. To ensure a smooth and secure return pro­cess, please use a trace­able ship­ping meth­od, ensure the ship­ment is prop­erly insured, and clearly mark the ship­ment as a return to the vendor. Please send us a copy of the ship­ping doc­u­ments once avail­able. Duties and import taxes on inter­na­tion­al orders can­not be refun­ded, we recom­mend con­tact­ing your bor­der con­trol agency for refunds on duties and import taxes for returned items. 

Excep­tions

• Made-to-order items 
• Gift cards
• Ship­ping charges
• Duties and import taxes

Please double check item details pri­or to pur­chase and get in touch with us at shop@​malaikaraiss.​com if you have ques­tions or con­cerns about your spe­cif­ic item. 

Dam­ages and issues

Each order is care­fully packed and checked pri­or to dis­patch. It is unlikely you would receive a dam­aged or faulty item, how­ever please inspect your order upon receipt and con­tact us imme­di­ately if the item is defect­ive, dam­aged or if you received the wrong item. We require imagery sent for any claims. Please send all claims to shop@​malaikaraiss.​com.

Exchanges

In efforts to be mind­ful of unne­ces­sary emis­sions related to mul­tiple deliv­er­ies or ship­ments, we advise that you care­fully con­sider your pur­chase pri­or to check out. Should you need to exchange, you may con­tact shop@​malaikaraiss.​com to request your exchange. We encour­age pla­cing a new order at your earli­est con­veni­ence to ensure you receive the pre­ferred item(s). We do not hold items that have not been pur­chased. Once the ini­tial return is received and accep­ted, you will receive a refund on the ori­gin­al pay­ment meth­od or a gift card of the same value upon request.

Refunds/​Consequences of a Return

In the case of an effect­ive return, all pay­ments received and, if applic­able, any bene­fits derived from the use of the goods must be returned by both parties.

If the goods have deteri­or­ated, or if their use (i.e. bene­fits from use) can­not be reim­bursed fully, par­tially, or only in an impaired con­di­tion, you may be required to pay appro­pri­ate com­pens­a­tion. You are only liable for com­pens­a­tion if the deteri­or­a­tion or use res­ults from hand­ling the mer­chand­ise in a way that exceeds what is neces­sary to assess its attrib­utes and func­tion­al­ity. “Assess­ment of attrib­utes and func­tion­al­ity” refers to test­ing and try­ing out the goods as would be pos­sible and cus­tom­ary in a retail store.

Oblig­a­tions regard­ing the refund of pay­ments must be ful­filled with­in 30 days. For you, this peri­od begins with the dis­patch of the goods or the date on which the return request is sent; for us, it begins upon receipt of the returned goods.

All rel­ev­ant doc­u­ments for return­ing the mer­chand­ise are included in your ship­ment togeth­er with the deliv­ery note.

Please note that indi­vidu­al­ized or cus­tom-made products are excluded from returns.

Returns can only be accep­ted from the coun­try to which the ship­ment was ori­gin­ally sent. For example, if the order was delivered to Aus­tria, the return must also be sent from Austria.

The cost of your order will be charged to your cred­it card or bank account. In the case of a return, the cor­res­pond­ing amount will be cred­ited back to your ori­gin­al pay­ment meth­od. How­ever, any losses caused by cur­rency fluc­tu­ations will not be refunded.

If you have any ques­tions regard­ing your return rights, please con­tact our cus­tom­er care team:

Email: shop@​malaikaraiss.​com